Natural Language Understanding’s NLU technology seamlessly identifies valuable context and “meaning” from documents, recordings or conversations, and relates named entities, intent, modalities and objects together building a knowledge graph which evolves over time in order to extract valuable and actionable information for deeper contextual analysis.

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Extract deeper insights from unstructured text with’s Natural Language Understanding Technology.’s cutting-edge Natural Language Understanding (NLU) technology provides the tools to understand and comprehend what users are expressing and convert that meaning into a deeper computer processable subtext.’s NLU technology empowers organizations across a wide field of business applications who want to dive further into the meaning of spoken, written or translated sentences across a broad range of languages.  With’s NLU technology, developers can identify named entities and objects along with an intent and its modality to deliver the appropriate response to a request or derive subsequent action based on a specific question.   Additionally,’s NLU technology can be utilized for sentiment analysis (social media or customer conversations), for automated reasoning and context management (chatbots and virtual agents), for text classification, voice-activation and content analysis with the overall goal to provide deeper insights inside virtually any cluster of text.  

Generate Deeper Insights

Identify and label unstructured customer conversations and feedback from a variety of channels including social media, call centers, emails and more; Analyze sentiment, trending expressions stories and more for actionable insights.

Analyze User Intent

Relate user intent (verb), user modality (e.g. conditional, affirmation) with objects (e.g. numeric counts, currency, named entities, dates ) and more to create user-centric applications or analyze customer inquiries and sentiment through large selections of text.

Develop Knowledge Graphs’s NLU generates and updates knowledge graphs from discovered entities to build a knowledge context specific to your needs and assist in the categorization and classification of documents, across a broad range of domains.

OUR APPROACH helps you deliver customized learning models for your application.

Comprehensive NLU Features for Your Application

Named Entity Extraction

Identifies entities within written or spoken text, including proper names, brands, cities, currency amounts, etc. and label them for recall.

Sentiment Analysis

Extracts the overall opinion, attitude or feeling over a specific topic or product for deeper analysis of brand performance.

Content Classification

Classifies content into pre-existing categories by function, intention or purpose.

Knowledge Mapping

Generates knowledge graphs to explore and map  relationships between your entities.

Content Clustering

Identifies main topics of discourse to discover new topics pertinent to your organization or identify customer trends.

Conversational Interfaces

Builds fully functional virtual assistants or chatbots to enable customer communication.

Advanced Scientific Approach for Natural Language Understanding

AppTek consists of world-leading research scientists with an extensive list of academic publications contributing to the advancements of neural network and machine learning technologies. Our team is at the cutting-edge of speech science with deep industry expertise with development of NLU neural network models including:

  • Adapting the attention-based mechanism to NLU (co-references, context propagation)
  • Modeling value resolutions within an NN architecture
  • Dialogue/turn modelling
  • Data driven modeling of elementary reasoning steps
  • Intention-object data driven relation modelling
  • Extending and maintaining frameworks allowing for builds of homogenously annotated corpora

Natural Language  Understanding Solutions for Your Industry

Customer Engagement

Aggregate customer interactions and deploy sentiment algorithms to gauge customer sentiment, brand feedback, critical shifts in brand perception and more.

Emerging Technologies

Whether deploying the latest technology inside an IoT device, robot, mobile application or the next big thing, AppTek can help you integrate natural language understanding inside your application.

Eliminate Compliance Risks

Identify entities and relationships across conversations; develop deeper understanding of both text and context with's NLU technology.


Employ custom NLU-driven conversational interfaces via voice-enabled applications such as IVR sysems or customized and personalized chatbots.

Have questions? Contact today!

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ABOUT is a global leader in artificial intelligence (AI) and machine learning (ML) technologies for automatic speech recognition (ASR), neural machine translation (NMT), natural language processing/understanding (NLP/U), large language models (LLMs)  and text-to-speech (TTS) technologies. The AppTek platform delivers industry-leading solutions for organizations across a breadth of global markets such as media and entertainment, call centers, government, enterprise business, and more. Built by scientists and research engineers who are recognized among the best in the world, AppTek’s solutions cover a wide array of languages/ dialects, channels, domains and demographics.

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