Customer Engagement

Don’t sell – connect. Simplify interactions, tap into trends or issues, build brand relationships and deliver a better experience.

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Unlock the power of voice to enable transactional commerce, localized content, and improvements to the overall customer experience.

AppTek helps brands improve sales, enhance interactions, reduce customer friction and increase overall satisfaction with its advanced voice-enabled applications and technology.  Whether you want to power a new voice-enabled interface for brand interaction, translate and localize content to roll your products into a global audience, or mine customer conversations for trends, ideas and opportunities to improve your brand, AppTek offers a solution. As one of the few companies that offers the complete combination of automatic speech recognition, machine translation, and natural language understanding, we can work with your business to create truly unique and robust applications to transform your business with the power of voice.

Content Localization

Expand product offerings and availability with translation services across 100s of language pairs.

Conversational Applications

Build applications with AppTek's NLU to Interact with customers utilizing free-form (non-directive) conversations.

Customer Trend Identification

Aggregate and mine customer conversations to uncover hidden trends invaluable to your brand and reputation.

Improving Interactivity with AppTek Natural Language Understanding

AppTek's NLU technology offers brands the ability to interact with customers via deeper and more personal one-to-one conversations.

AppTek’s NLU technology offers enhanced personalization and customization to keep your customers engaged. NLU is utilized for sentiment analysis (social media or customer conversations),  automated reasoning and context management (chatbots and virtual agents), text classification, voice-activation and content analysis with the overall goal to provide deeper insights inside virtually any cluster of text.  We work with customers on one-on-one basis to identify your customers' journey and create an engaging experience at every step.

AppTek Customer Engagement Solutions

Customer Analytics

Aggregate and mine customer interactions including transcribed call center audio for business intelligence to help improve the enterprise using natural language understanding.

Enterprise Translation

Unleash your business into the global marketplace with leading machine translation and localization automation.

Voice-Enabled Commerce

Generate a more engaging customer experience with voice-enabled access to all your brand has to offer.

Have questions? Contact AppTek today!

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AppTek is a global leader in artificial intelligence (AI) and machine learning (ML) technologies for automatic speech recognition (ASR), neural machine translation (NMT), natural language processing/understanding (NLP/U) and text-to-speech (TTS) technologies. The AppTek platform delivers industry-leading solutions for organizations across a breadth of global markets such as media and entertainment, call centers, government, enterprise business, and more. Built by scientists and research engineers who are recognized among the best in the world, AppTek’s solutions cover a wide array of languages/ dialects, channels, domains and demographics.

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