This analyst report highlights the role of leading conversation intelligence providers, including AppTek, to help enterprises deliver customer experience (CX) insights, improve CX behaviors, and accelerate revenue growth.
Your success rests on your ability to deliver high-quality customer interactions at scale. By employing Conversational Intelligence, organizations can extract the intelligence needed to improve revenue, efficiency and customer experience (CX) across the enterprise.
What is Conversational Intelligence? Forrester defines it as:
Solutions for extracting actionable insights from spoken conversations with customers (e.g., phone calls, videoconferencing interactions, or other recorded conversations for business purposes, including improving customer service, ensuring compliance, improving sales and/or marketing efficiency, and surfacing business insights). Solutions can also include capabilities for analyzing customer interactions in other mediums, such as emails, chat, and text messages and for analyzing text and voice interactions holistically.
By harnessing conversational insights, professionals achieve the ability to:
Complete the form to access a complimentary copy of the report and learn more about the possibilities afforded by conversational intelligence and how to select the right vendor to meet your specific needs.