June 29, 2015
Continuous automatic speech recognition transcribing sales and customer support calls
Published: June 29, 2015
Since the beginning of 2015, TeamVisibility (http://www.teamvisibility.com) has been leveraging AppTek’s advanced ASR (Automatic Speech Recognition) technology to develop a process to mine and produce voice analytics on its cloud based sales call platform. In a customer statement they state the following:
TeamVisibility provides a call analytics and data driven improvement platform for sales teams. Calls and demos are turned into actionable data, making it easy to see what works, what doesn’t, and what can be done to increase performance.
AppTek’s Speech-to-Text engine is the core technology that enables TeamVisibility to transform audio and video files into data. Being able to search for keywords in sales calls allows users to quickly sift through hundreds and thousands of sales calls to find meaningful interactions. What was previously just a large collection of audio files, the customer now has a searchable knowledgebase. AppTek’s technology not only allows us to search for calls, but also enables efficient search within calls. Now our customers don’t have to listen to a 20 minute call to find the meaningful portion, they can simply search for keywords within the call and go directly to that portion of the call.
About Applications Technology (AppTek)
Applications Technology (AppTek) is a U.S. company specializing in human language technology, headquartered in McLean, Virginia. AppTek’s primary focus is on automatic speech recognition (ASR) and its translation to making information accessible across different languages. AppTek’s solutions allow for multiple applications, such as web, search, e-commerce, media monitoring, closed captioning, subtitling and content localization. AppTek has built a comprehensive platform of human language technologies and products that provide coverage for many types of users and opportunities for multilingual solutions across government and commercial enterprises. AppTek’s integration of speech and text processing is unique in the industry and offers cross-leveraging of linguistic resources across numerous languages. AppTek’s highly-skilled team of computational linguists and software engineers can customize these HLT engines and build them into existing solutions.