August 4, 2015
Continuous automatic speech recognition transcribing sales and customer support calls
Published: August 4, 2015
AppTek provides Automatic Speech Recognition (ASR) to Vorsight’s product, ExecVision (www.execvision.io), that was recently released on Monday, August 3, 2015. Vorsight leverages AppTek’s advanced ASR technology to develop a process to mine and produce voice analytics on its cloud based call platform.
Vorsight’s ExecVision is an All-in-One Conversation Intelligence™ Software, used to transcribe call recordings and integrate with CRM to find, analyze, score, coach and share calls in the cloud.
Conversation Intelligence™ is the next frontier in business intelligence. Executives lack visibility into the conversations that are happening in their companies every day.
Conversations go beyond reports and dashboards. Conversations are the heart of how business creates value with customers. The ExecVision SaaS platform turns calls into actionable data to provide executives with insights that they never knew were possible. Replace ad hoc and inefficient call coaching process or start a new cadence with ease.
Most organizations have call recordings, yet do very little with the recordings they have. Why?
1. Calls are hard to find.
2. It’s hard to find the part of the call that is important.
3. It’s hard to provide feedback to the front line person and their manager.
4. Executives want to help the front lines improve, but they are too busy
“Let’s face it, if you aren’t listening to your team’s phone conversations at the call level, you are just guessing,” stated David Stillman, CEO of Vorsight. “Our mission is to transform the way executives understand their businesses, to improve business conversations and the people who have them, and to turn calls into actionable data to provide executives with insights that they never knew were possible.”
About Applications Technology (AppTek):
Applications Technology (AppTek) is a U.S. company specializing in human language technology, headquartered in McLean, Virginia. AppTek’s primary focus is on automatic speech recognition (ASR) and its machine translation to making information accessible across different languages. AppTek’s solutions allow for multiple applications, such as web, search, e-commerce, media monitoring, closed captioning, subtitling and content localization. AppTek’s integration of speech and text processing is unique in the industry and offers cross-leveraging of linguistic resources across numerous languages. AppTek’s highly-skilled team of computational linguists and software engineers can customize these HLT engines and build them into existing solutions.